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TERMS AND CONDITIONS
We appreciate your business and the opportunity to work with you. Below is a listing of terms and conditions that you should be acquainted with prior to ordering. This information is designed to provide you with a step-by-step description of the ordering process. If you have any questions outside of what you see here or have any suggestions for improving this information, please contact us at:
1-888-764-6527 or email info@blackbookstencils.com
Ordering
All customers interested in ordering our products must create an account which includes a valid credit card or bank account/routing number prior to submitting an order. Designs (or instructions for design) may be submitted prior to creating the account, but we cannot begin layout or production until your account is active. After we have created your account, you are welcome to submit any order at any time as long as your account remains active. Our printing process typically goes through three steps (layout/design, production, shipment). With the price of each step being variable based on the requested print job, we cannot provide an exact quote until we have finalized your order's items, quantity of each, size, material, design, and shipping preference. We understand that a rough estimate may be necessary to move forward with your order and will do our best to accommodate this upon request.
Layout
When an image or order is submitted, the print job must be designed and layed out prior to production. Some orders may require setup fees for creating or converting the artwork to a "print-ready" state. Upon file submission, we will assess your artwork and contact you with a written estimate if any design fees apply. We will also supply you with suggestions for submitting, altering or simplifying the requested design in order to produce the best quality product. We promise to setup your requested artwork quickly and efficiently to keep your layout fees to a minimum. All applicable fees must be paid pr approved for payment by the client prior to producing the work.
Production
Once your layout is ready to print, we will send over a final proof for you to approve. We will not begin production until the design, the item(s) to be produced, the material(s) of choice, sizing, and the quantity to be produced have all been approved by you, the client. Once the order is finalized, we move the order into production queue. The size of the order will dictate the production time, and on large orders an estimate of production time is available upon request. Average production time is 5-7 business days. Rush production is available upon request, but cannot be guaranteed and may be include "rush fees." Once production has begun, any changes or cancellations to the order will result in the client's financial responsibility for the items already produced and any design services rendered.
Shipping
Completed orders will be shipped in a timely fashion. We request that you, the client, specify any shipping preference in advance. Our default shipping method is Ground via Fedex.
Payment
Although funds may be authorized in advance, via credit card or bank account, we accept any form of legitimate payment for the work rendered (this no longer includes chicken nuggets). Upon completion and shipment of orders, we must collect all remaining design, production and shipping fees, plus 6% sales tax for Florida residents. We accept all major credit cards, checks, money orders, PayPal, and cash. Please allow 3-5 days for personal checks to clear. Mail in payments should be handled promptly and are considered late after 30 days.We reserve the right to request a 50% deposit on any order. We reserve the right to be reimbursed for any transaction fees incurred from payment, including all credit cards, PayPal transfers, etc. The minimum fee for a bounced check is $35.00, or better yet, don't send us bad checks.
Product Dispute/Returns
All product disputes or return requests must be submitted within 48 hours of receipt of the products. To determine whether the items were damaged in transit, we may require photographic proof of the damaged items.
For custom fabrication, we will gladly replace any item we produced in error that does not match your specified design, product, material, size and/or quantity, from your purchase order. We will also replace any item that has been damaged in transit. Reproductions will be printed upon receipt of the returned order.
For retail items, if you would like an exchange or refund, please send back your initial item(s) and upon receipt we will refund you in full or send out your requested exchange. Shipping will be the clients responsibility unless they can prove for certain the item received was due to negligence on our part.
If you have any other questions about products, policies or anything else, feel free to contact us at:
1-888-764-6527 or email
info@blackbookstencils.com
Thank you for your business.